Preparation01
Listening
1-1Seating a Table
1-2Taking a Reservation
Use of English
1-1Introduction to Canadian Service
1-2Taking a Reservation
1-3Seating a Table
Vocabulary
1-1Restaurant, Cafe and Bar Staff
1-2Restaurant Floor Plans
1-3Uniforms Vocabulary
Taking Orders02
Listening
2-1Taking a Drink Order
2-2Taking a Food Order
Use of English
2-1Making Espresso Drinks
2-2Taking a Drink Order
2-3Taking a Food Order
Vocabulary
2-1Putting in an order
Giving Service03
Listening
3-1Dealing with Customer Complaints
3-2Giving the Cheque
Use of English
3-1Dealing with Customer Complaints
3-2Giving the Cheque
3-3Serving Appetizers and Mains
3-4Serving Wine
Serving it Right04
Media
1-1Serving it Right Presentation