1-0Introduction and Key Terms
1-1What is Communication, and Why Do We Do It?
1-2What Happens When Communication Fails?
1-3Why Communication is so Important for Businesses, Organizations, and Professionals
2-0Introduction and Key Terms
2-1More Than Words
2-2Nonverbal Fundamentals
2-3The Importance of Listening
3-0Introduction and Key Terms
3-1Credible Communications
3-2The Impact of Technology
3-3Globalization
3-4Assessment One: My Communication Style
4-0Introduction and Key Terms
4-1Professional Messaging: Purpose
4-2Professional Messaging: Audience
4-3Appropriate Communication Channels and Measuring Effectiveness
5-0Introduction and Key Terms
5-1The Importance of Planning
5-2The Planning Process
6-0Introduction and Key Terms
6-1Thinking
6-2Creative Thinking
6-3Organizing Creativity
7-0Introduction and Key Terms
7-1Writing for Business
7-2Register & Structure in Writing
7-3The Mechanics of Writing
8-0Introduction and Key Terms
8-1Concision and Persuasion
8-2Bias
8-3Revision
8-4Assessment Two: Professional Messaging
9-0Introduction and Key Terms
9-1Presentations
9-2 Presentations: Good Practice
10-0Introduction and Key Terms
10-1The Importance of Feedback
10-2Giving and Receiving Feedback
11-0Introduction and Key Terms
11-1Conflict
11-2Resolving Conflict
12-0Introduction and Key Terms
12-1Interview Preparation
12-2Interviews
12-4Assessment Three