Intercultural Communication

Contents

0-0Objectives and Sequences

Contents

1-0An Introduction to Culture

1-1What is Culture?

1-2The Iceberg Model of Culture

1-3Exploring Personal, Cultural, and Universal Dimensions

1-4The Multicultural Self

Contents

2-0Expanding our Understanding of Culture

2-1Cultural Conditioning

2-2Culture’s Changing, Dynamic, and Complex Nature

2-3Context is Everything

2-4Power

Contents

3-0Cultural Value Orientations – Researchers and Models

3-1What are Cultural Value Orientations?

3-2Kluckhohn-Strodtbeck

3-3Geert Hofstede

3-4Trompenaars and Hampden-Turner

Contents

4-0Integrating Cultural Value Orientations Research – The Four Views

4-1View of Self

4-2View of Power

4-3View of Obligations

4-4View of Time

Contents

5-0Communication

5-1The Uniqueness of Communication

5-2Language and Culture

5-3Nonverbal Forms of Communication

5-4Cultural Value Orientations - Communication

Contents

6-0Barriers to Intercultural Competence

6-1Stereotypes and Generalizations

6-2Evaluation

6-3Assumption of Similarity

6-4Language Differences & Nonverbal Misunderstandings

6-5Stress

Contents

7-0Adjustment and Development

7-1Culture Shock

7-2A Model for Further Understanding and Development

7-3The DIVE Model

7-4Supplement: The Four Levels of Cultural Competence

Contents

8-0Practical Skills in the Workplace (Part 1)

8-1Written Communication

8-2Verbal Communication: Presenting

Contents

9-0Practical Skills in the Workplace (Part 2)

9-1Workplace interactions

9-1aGiving and Asking for Opinions

9-1bAgreeing and Disagreeing

9-1cProviding and Receiving Feedback

Contents

10-0Intercultural Leadership and Management in Organizations

10-1Self-leadership: Developing an Intercultural Mindset

10-2Leadership Styles

10-3Supplement: Global Management Styles

10-3aManagement Styles - Africa

10-3bManagement Styles - Asia

10-3cManagement Styles - Europe

10-3dManagement Styles - Middle East

10-3eManagement Styles - North and South America