English for Hospitality Service 120

Listening

1-1Seating a Table

1-2Taking a Reservation

Vocabulary

1-1Restaurant, Cafe and Bar Staff

1-2Restaurant Floor Plans

1-3Uniforms Vocabulary

Use of English

1-1Introduction to Canadian Service

1-2Taking a Reservation

1-3Seating a Table

Listening

2-1Taking a Drink Order

2-2Taking a Food Order

Vocabulary

2-1Putting in an order

Use of English

2-1Making Espresso Drinks

2-2Taking a Drink Order

2-3Taking a Food Order

Listening

3-1Dealing with Customer Complaints

3-2Giving the Cheque

Use of English

3-1Dealing with Customer Complaints

3-2Giving the Cheque

3-3Serving Appetizers and Mains

3-4Serving Wine