Teacher's Note

This lesson should be done after Listening 5-2 and Writing Skills 5-1.

Part One: Warm Up

Discuss the following questions with your partner(s).

  1. Have you ever written a letter or an email to a company or business? If so, what was it about?
  2. Do you think companies take messages from customers seriously? Why or why not?
  3. Is it important to say thanks to someone? Why or why not?
  4. When was the last time you saw a company or business do something that you admired?

Part Two: Getting Ready To Write

In Listening 5-2, you heard workers at a design company discussing how to make their communication more inclusive. In this lesson, you’ll look at some positive responses from their customers and learn how to write messages of appreciation in general.

Open the exercise and follow the instructions.

Exercise

Part Three: Your Turn


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Exercise

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