Teacher Notes
The following vocabulary words are used in this activity:
Part One: Warm Up
With a partner, discuss answers to the following questions:
- What is “bad service”? Have you ever had bad service at a store?
- What are some other problems you could have when you go shopping?
- Have you ever complained at a store? If so, who did you complain to?
Part Two: Listening & Reading
Listen to Bill describe his terrible shopping experience at Fred's Auto Shop. Why was his experience so bad?
Read Selma's email complaint to the customer service department of Fred's Auto Shop:
Exercise
Open the exercise to begin the activity. Follow the instructions in the document.