Part 1
Read and listen to the following conversations with a partner. Try to guess the expression of the woman in the last picture.
Conversation 1
![](https://s3.amazonaws.com/smrtenglish.com/core/ENGL110AUTO/Unit%2011/11-1m/helpful.png)
Hey Welcome to JB’s Rims. How may I help you?
Hi, I am looking for new rims for my car, Can you help me?
![](https://s3.amazonaws.com/smrtenglish.com/core/ENGL110AUTO/Unit%2011/11-1m/questions.png)
![](https://s3.amazonaws.com/smrtenglish.com/core/ENGL110AUTO/Unit%2011/11-1m/thinking.png)
Yes, I would love to. We have a large variety of rims. What type of car do you have?
![](https://s3.amazonaws.com/smrtenglish.com/core/ENGL110AUTO/Unit%2011/11-1m/questions.png)
Well, I have a 2016 Honda Accord. I may need new tires too.
Oh, that’s a great car. Yes, follow me and I’ll show you some great rims for that car.
![](https://s3.amazonaws.com/smrtenglish.com/core/ENGL110AUTO/Unit%2011/11-1m/helpful.png)
![](https://s3.amazonaws.com/smrtenglish.com/core/ENGL110AUTO/Unit%2011/11-1m/happy.png)
Thanks sounds great!
Conversation 2
![](https://s3.amazonaws.com/smrtenglish.com/core/ENGL110AUTO/Unit%2011/11-1m/rude.png)
Hey there. What do you need?
Well, I want to see if you have rims for sale?
![](https://s3.amazonaws.com/smrtenglish.com/core/ENGL110AUTO/Unit%2011/11-1m/confused.png)
![](https://s3.amazonaws.com/smrtenglish.com/core/ENGL110AUTO/Unit%2011/11-1m/rude.png)
Yes, of course we do. Go ahead and look around. I’ll be here if you have any questions.
![](https://s3.amazonaws.com/smrtenglish.com/core/ENGL110AUTO/Unit%2011/11-1m/upset.png)
Well, I don’t know which ones are good for my car.
I can’t help you now lady. I’m on my break. I can help you in about 15 minutes.
![](https://s3.amazonaws.com/smrtenglish.com/core/ENGL110AUTO/Unit%2011/11-1m/angry.png)
![](https://s3.amazonaws.com/smrtenglish.com/core/ENGL110AUTO/Unit%2011/11-1m/sad.png)
Ok, I’m leaving then.
Part 2
Discuss the differences between the two conversations. Practice the conversations with a partner.
Exercise
Open the exercise to begin the activity. Follow the instructions in the document.