Part One: Warm Up
Discuss the following questions with your partner(s).
- Look at the picture. What is happening?
- What are some reasons why you might return an item?
- Is it easy or difficult to return items in your country? Why?
- How is returning an item that you bought online different from returning an item to a physical store?
Part Two: Listening
Open the exercise and complete section #1.
Part Three: Getting Ready to Speak / Your Turn
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