Preparation01

Listening

1-1 Seating a Table

1-2 Taking a Reservation

Vocabulary

1-1 Restaurant, Cafe and Bar Staff

1-2 Restaurant Floor Plans

1-3 Uniforms Vocabulary

Use of English

1-1 Introduction to Canadian Service

1-2 Taking a Reservation

1-3 Seating a Table

Taking Orders02

Listening

2-1 Taking a Drink Order

2-2 Taking a Food Order

Vocabulary

2-1 Putting in an order

Use of English

2-1 Making Espresso Drinks

2-2 Taking a Drink Order

2-3 Taking a Food Order

Giving Service03

Listening

3-1 Dealing with Customer Complaints

3-2 Giving the Cheque

Use of English

3-1 Dealing with Customer Complaints

3-2 Giving the Cheque

3-3 Serving Appetizers and Mains

3-4 Serving Wine

Serving it Right04

Media

1-1 Serving it Right Presentation