People Skills Win Over Knowledge
People Skills Trumps Knowledge
In these “get a job” “keep my job” tough economic times, being able to communicate with ease, confidence, and clarity is like holding a… (secret weapon).
In a recent survey by Accountemps (published in USA Today) People Skills proved to be the deciding factor for landing the job:
CFOs were asked, “If two candidates interviewing for an accounting or finance position had similar skills, which one of the following additional qualifications would you find most valuable?” Their responses:
Personality or people skills: 2009- 31% / 2004- 1%
People Skills Trump Knowledge
You may believe that some people are born communicators, gifted with charisma, poise and the ability to charm even the most jaded boss. In reality, charisma, poise and the ability to charm and communicate clearly, can be developed.
Ronald Reagan was not born talking to a camera or persuading audiences to believe him. He developed his people skills. We learn while still in diapers, that if we look right in the eyes of our parents, listen and repeat what we hear, and smile a lot, that we will be rewarded with adoration and applause. It is never too late to become adored, or at least well liked.
Forget rewriting your resume.
Ditch the ubiquitous and boring power-point ideas.
Develop your people skills.
Smile, be warm, and approachable. Smiles and warmth put the receiver at ease. They disarm and bring a positive feeling to meetings. Smiles tell our bosses or potential bosses that we are open and easy to be around. Being approachable creates trust and rapport. It helps build strong relationships with colleagues.
The man who gives little with a smile gives more than the man who gives much with a frown
. –Jewish Proverb
Listen, really listen and respond. Listening is a huge compliment to the speaker. It shows respect. It says that you are interested in what he or she has to say. Most important, your response, based on what you just heard, gives you the opportunity to then naturally build your credibility, and create rapport.
Communicate clearly and concisely – using a lot of PHD words will only bring you the label of “professor.” Clearly and concisely communicating your ideas with common words and clarity gets buy-in and understanding.
Be enthusiastic – if you do not talk enthusiastically about your idea, or field of expertise, you can’t make anyone else love your idea either.
Be curious – what is the company’s vision, what can you do to solve problems and bring new ideas to fruition? Showing interest in the company’s future sends a message of wanting to grow, lead and understand.
Developing people skills is like putting money in the work-relationships bank. It will pay you enough dividends that you can afford to book a table at your favorite expensive restaurant.
People Skills Vs. Knowledge by By Connie Timpson / The Leader’s Institute. Retrieved from The Leaders Institute