Teacher Notes
The following vocabulary words are used in this activity:
Part One: Warm Up
With a partner, discuss answers to the following questions:
- What is “bad service”? Have you ever had bad service at a store?
- What are some other problems you could have when you go shopping?
- Have you ever complained at a store? If so, who did you complain to?
Part Two: Listening & Reading
Open the following tabs.
Listen to Selma describe her terrible shopping experience at Fred's Supermarket. Why was her experience so bad?
Transcript
I went shopping at Fred's supermarket last Saturday. I go there every week, and I like it, but this time I had really bad service. Everything was okay until I went to the checkout. First of all, it was very busy, but the cashier was so slow. It took a long time for her to do her job. When I got to the front of the line, she was chatting to another cashier and checking her phone. I couldn't believe it. When she finished, I checked my receipt, and there were so many mistakes on my order. When I told her, she didn't say sorry or anything. I was very angry.
Read Selma's email complaint to the customer service department of Fred's Supermarket:
Part Three: Writing
Exercise
Open the exercise to begin the activity. Follow the instructions in the document.