12-0Objectives & Sequence
12-1Unit Introduction
12-1Shopping Problems
12-2Shopping Malls and Social Places
12-1Apologizing
12-2Returning Items Bought Online
12-1Quantifiers and Determiners
12-2Quantifiers in Use
12-3Articles
12-1Buy Me Once
12-2A Change in Service
12-1Writing Task: A Written Complaint
12-2Writing Skills: Paragraph Structure - Concluding Sentences
12-3Writing Task: A Thank You Email
Reading
Grammar
Listening
Use of English
Writing Task
Writing Skills
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