1-2 Taking a Reservation

Who, what and where

• Reservations are usually taken buy the host, hostess or manager
• They are recorded in the reservation book.
• The reservation book and floor plan are kept at the front desk. 

Steps for Taking a Reservation

1. Introduce the restaurant and yourself.
2. Ask what you can do to help.
3. Find out the details of the reservation.
4. Check the floor plan.
5. Offer the caller a table or offer the caller an alternative.
6. Repeat the details to the guest.
7. Write down the details in the reservation book.

Details of a Reservation

1. Name of the caller
2. Contact number
3. Number of people in the party
4. Time of the reservation
5. Date of the reservation
6. Special requests

Key Vocabulary