2-3 Taking a Food Order

Who, what and where

• The server informs the guests about specials, takes the food order and delivers the food to the table.
• The line chefs and salad chefs prepare the food in the kitchen.
• The manager can help with any of these steps.
• When food is ready, the server picks it up at the pass.

Know your menu!

• Different menu items have different sides or subs available. Make sure to ask the right questions!
• Know what is in each meal and how the meal is prepared.
• If a menu item isn't available, tell the table before they order and recommend an alternative.

Steps for taking a food order

1. Ask if the party is ready to order.
2. Inform the guests about the daily food special.
3. Ask if the table would like to start with appetizers.
4. Take food orders starting at seat 1 and working clockwise.
5. Find out which sides each guest would like. 
6. Offer add-ons or subs.
7. Offer a personal recommendation (if needed).
8. Explain menu items including ingredients and cooking methods(if needed).
9. Write down the details on your service pad as the guest is speaking.
10. Repeat the order to the guests.
11. Inform the guests of how long their food will take.
12. Ask the party if they would like anything else.
13. Put the order into the computer.

Key Vocabulary