Teacher Notes
The following vocabulary words are used in this activity:
Part One: Warm Up
With a partner, discuss answers to the following questions:
- What is “bad service”? Have you ever had bad service at a store?
- What are some other problems you could have when you go shopping?
- Have you ever complained at a store? If so, who did you complain to?
Part Two: Listening & Reading
Listen to Bill describe his terrible shopping experience at Fred's Auto Shop. Why was his experience so bad?
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Read Selma's email complaint to the customer service department of Fred's Auto Shop:
Exercise
Open the exercise to begin the activity. Follow the instructions in the document.