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Payments and troubleshooting
Class payments, trials and refunds, and what to do when something will not load. 8 articles.
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- How do I pay for my class?If your school asks students to pay, open the class and click Payment. The page shows the price and lets you pay securely by card.chevron_right
- My class says "Payment Pending". What does that mean?Your payment has been started but not confirmed yet. You will get an email once it completes, and your access opens then.chevron_right
- My trial has ended. What now?Some schools give new students a trial period. While it runs, your class page shows how many days are left and links to the Payment page.chevron_right
- Can I get a refund?No. Smrt English does not give refunds once a course has been purchased and opened. You can read the full refund policy.chevron_right
- Which devices and browsers work with Smrt English?Any current browser on a computer, tablet or phone, plus the Smrt Study app for iOS and Android.chevron_right
- The site keeps asking me to sign in.Make sure you are signing in at your school's own website, such as smrtenglish.com/yourschool.chevron_right
- A video won't play.Check your internet connection and reload the page. Turn off ad blockers and other browser extensions, or try another browser or device.chevron_right
- The Smrt English website isn't loading.Check your internet connection by opening another website.chevron_right
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Our head office is in Vancouver: the curriculum team, teacher training and support all work from here.
