Help Centre
How can we help?
Step-by-step guides and answers for students, teachers and school leaders using Smrt English.
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- What is Smrt English?
- Create an account or sign in
- I got an invitation email. How do I sign in?
- Sign in with Google or Microsoft
- Reset a forgotten password
- Sign in if you forgot your Google or Microsoft password
- Join your class with a class code
- Update your profile
- How do I change my name?
- I'm not at a school. Can I study with Smrt English on my own?
- Add students to your class
- Approve students who join with your class code
- Take attendance and update past records
- I made a mistake taking attendance. Can I fix it?
- Email your students
- Add a meeting link to your class
- Can I change my class, teacher or level?
- What courses does Smrt English offer?
- Find courses in the Library
- Open a lesson from your class
- Use the lesson menu
- Adjust the contrast for projectors and weak screens
- Report a mistake or send feedback on a lesson
- Use the Smrt Café
- Share an exercise with your class
- Can I share an exercise with only some students?
- Open an assignment (student view)
- Why do I see "No Access" on an exercise?
- Exercise question types and how they are marked
- View assignment results
- Give a quiz or exam
- How long does a quiz or exam stay open?
- Set or change due dates and close work early
- Reopen an assignment or quiz for a student
- Show students the correct answers
- Assign a speaking assignment
- Record a paper test, oral exam or presentation
- See the class gradebook
- Check your grades, progress and attendance
- See how your students are doing
- Take a placement test
- How Smrt English levels map to CEFR, IELTS and TOEFL
- Run a placement test
- Where do I find placement test results?
- Use your own placement test and levels
- Take the Smrt English Test
- Create a Smrt English Test session and share its activation code
- See Smrt English Test results
- Add teachers to your school
- Create a class
- Add students to your school
- Add students to a class
- Move a student to another class or remove them from a class
- Add a missing attendance record
- Change a student's email address
- Ban a student
- Edit or delete a student's assessment result
- Run school reports
- How do students get a certificate?
- Choose Google or Microsoft sign-in for your school
- Connect your systems with the Smrt English API
- Add a co-teacher to a class
- Delete a student's assignment result
- How do I pay for my class?
- My class says "Payment Pending". What does that mean?
- My trial has ended. What now?
- Can I get a refund?
- Which devices and browsers work with Smrt English?
- The site keeps asking me to sign in.
- A video won't play.
- The Smrt English website isn't loading.
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